FAQs
General Questions
What areas do you service?
We proudly serve homes and businesses across all of Greater Sydney.
What cleaning services do you offer?
We provide a full range of cleaning solutions — from regular home cleaning, ovens, BBQs, deep cleaning to Airbnb, end-of-lease, office, and commercial cleaning services.
Are your cleaners insured and police-checked?
Yes. Every cleaner on our team is fully insured, police-checked, and trained under our strict quality and safety program.
Do you bring your own supplies and equipment?
Absolutely. Our cleaners come equipped with high-grade, industrial strength products and professional equipment for a flawless clean.
Booking & Payments
How can I book a cleaning service?
Simply call, text or email with what needs cleaning and we will contact with you with our next available dates and preferred time slot.
What payment methods do you accept?
We accept Direct Debit and cash payments.
Do you offer discounts for recurring cleans?
Yes. Weekly, fortnightly, and monthly clients receive exclusive loyalty discounts.
Can I cancel or reschedule my clean?
Yes — up to 24 hours before your booking with no charge. Cancellations after that time incur a small fee.
Cleaning Services & Inclusions
What’s included in a standard home clean?
Our standard clean includes all general areas, kitchen, and bathroom surfaces — vacuuming, mopping, dusting, and sanitising. View our detailed checklist
Do you clean ovens, fridges, or cupboards?
Yes, as optional add-ons. Simply mention these extras during booking.
Do you offer deep or spring cleaning?
Yes! Our deep cleaning service targets built-up dirt, mould, and hidden grime for a full home refresh.
Can I request special cleaning tasks?
Absolutely. Add notes in your booking or let us know your preferences — we customise every clean.
Safety, Training & Quality Control
Are your cleaners trained and experienced?
Every cleaner completes our in-house certification covering hygiene, safety, and client care.
What happens if something gets damaged?
We’re fully insured. If an accident occurs, we’ll replace or reimburse the item immediately.
How do you maintain quality?
We use a live feedback and rating system after every clean. Regular inspections keep our standards high.
What if I’m not satisfied with my clean?
We guarantee your satisfaction — if you’re unhappy for any reason, we’ll re-clean the area at no cost.
Scheduling & Flexibility
Can I get same-day or next-day service?
Yes! Same-day cleaning is often available depending on your suburb and schedule.
Can I keep the same cleaner each visit?
Yes, we’ll assign your preferred cleaner to ensure consistency and trust.
Do you operate on weekends and public holidays?
Yes, we’re available 7 days a week — including weekends and holidays at no extra charge.
Contact & Support
How do I contact On Demand Cleaning?
Reach our friendly support team via phone or email. You can also manage your booking through your customer dashboard.
Can I leave feedback after my clean?
Yes, you’ll receive a quick feedback link after every visit. Your feedback helps us maintain 5-star quality service.